ZXEarn Privacy Policy — Complete Details on How Your Data Is Protected

This privacy policy applies to anyone who uses ZXEarn's website, mobile app, or any of its services. It has been written in clear, straightforward language with Bangladesh-based users in mind.

ZXEarn believes your privacy is a fundamental right. That's why only necessary data is collected, used for defined purposes, and deleted after a set period. If anything in this policy is unclear, our support team is happy to help.

ZXEarn collects two types of information — what you provide directly, and what is automatically recorded while you use the service. Full details are explained below.

Information you provide directly:

• At registration: full name, mobile number, email address, and date of birth.
• During KYC verification: photos and details from your national ID card or passport.
• At the time of payment: your bKash, Nagad, or Rocket number (or bank account number for bank transfers).
• When you contact support: your query details and a description of the issue.

Automatically recorded:

• Login time, IP address, and device information (brand, model, and operating system).
• Which pages you visited on the app or website, and for how long.
• Betting history and transaction records.
• Crash reports and performance logs (used to improve the app).

ZXEarn uses your data only for specific, legitimate purposes. Your consent will always be sought before using any data for any other purpose.

• To create and manage your account.
• To process payments and confirm withdrawals.
• To prevent fraud and money laundering.
• To implement responsible gaming policies.
• To send you relevant offers and bonuses, with your consent.
• To comply with lawful requests from legal authorities.

ZXEarn never shares your information with advertisers, data companies, or any unauthorized parties. In limited cases, specific data may be shared with designated partners — and the reason is always clearly defined.

Parties with whom information may be shared on a limited basis:

• Payment Provider: bKash, Nagad, and Rocket only receive the information strictly required to process your transaction.
• Game Providers: Providers such as Evolution and Pragmatic Play only receive technical session data — never your personal identity.
• Legal Authority: When legally required to disclose data — such as by court order or government investigation — ZXEarn complies with applicable law.
• Security Auditor: Third-party auditors review the system every six months to verify its integrity — without accessing any personal data.

ZXEarn's website and app use cookies — small data files stored in your browser that help improve the quality of our services. Not all cookies are the same; some are essential, others are optional.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause login issues.

Every ZXEarn member has certain fundamental rights over their personal data. To exercise any of these rights, please reach out to our support team.

ZXEarn uses multiple layers of technical and organizational safeguards to protect your data. It goes beyond passwords and firewalls — the entire system is built with security at its core.

• TLS 1.3 Encryption: All data transfers are secured using the latest encryption protocols.
• AES-256 Storage Encryption: Data stored on our servers is encrypted as well.
• Two-Step Verification: OTP verification is mandatory for any suspicious login attempt.
• Auto-Logout: You are automatically logged out after 30 minutes of inactivity.
• Restricted staff access: Only authorized personnel can access your data, and only when necessary.
• Real-Time Threat Detection: Immediate action is taken upon detection of any suspicious activity.

In the event of a security incident, ZXEarn will notify affected members within 72 hours and take every possible step to resolve the issue.

ZXEarn's services are intended solely for individuals aged 18 and above. If someone provides a false age at registration and is later found to be underage, their account will be closed immediately.

If you discover that a minor in your household is using this platform, please notify our support team immediately. ZXEarn will promptly close any account belonging to an underage user and delete all associated data.

ZXEarn may update this privacy policy from time to time. For any significant changes, a notice will be posted on the website and a push notification sent via the app. For minor changes, only the "Last Updated" date at the top of the page will be revised.

Continued use of ZXEarn after any changes have been made will be considered acceptance of the updated policy. If you object to any changes, you may contact support to request account closure.